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FAQs

How do I know if my BCycle was returned properly?

When returning your BCycle make sure you push the bike all the way into an open dock. You should hear 3 beeps and see the green light flash to confirm your return.

Pro tip: Opt into text messages and you'll receive a text every time your BCycle is properly docked!

What are usage fees?
Except for our Single Trip option, all passes include the first 60 minutes of each ride you take. Any trip lasting longer than 60 minutes will begin to accrue fees at a rate of $4/30 minutes +tax.
How do I purchase a pass?
Is there a time limit for the Single Trip pass?
No, with the single trip pass you are charged for the time you use your BCycle. For more details on the pass checkout click here.
Why the 60 minute trip limit?
Bike share systems are designed for short trips or when you just need to get from point A to point B. This means when you are not riding someone else can be using the BCycle for their short trip and so and so forth.

Pro tip: If check-in the bike every 60 minutes you can avoid usage fees and ride all day for just $12!

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Bike/Station Issues

To submit a bike or station specific issue please click below. To submit a customer service issue fill-out the form on this page. We will promptly send one of our Field Technicians to check out and repair the issue if necessary. These issues include but are not limited to flat tires, brakes, broken docks, shattered screens, etc.

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BIKE/STATION ISSUE

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Need to contact us immediately?
Dial (512) 954-1665

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